EA Cash Card in Puerto Rico
I was wondering why puertorricans cannot redeem EA Cash Cards. As far as I know, we are part of the US territory. If this is not possible to do so, why do we keep recieving these cards in our stores?...
Forum Discussion
I am contacting costumer service. Apparently I have to wait 40-45 minutes in the chat or 3 hours in the phone.
It's a Saturday, I got things to do. How many employees do they have in costumer service? 3?
no idea of their times/schedule as we're just players here trying to help each other
The chat finally came through. I spoke to this one guy, very nice and very friendly. He told me he was elevating the case to their specialist and that one of them will contact me soon with an answer. I say "alright, I can wait". This was the 26th. It's December 29. Alright, I can wait a little bit more and miss ALL the deals going on right now, I mean..it's only $15 dollars that I am saving myself here, who cares about that.
I receive an e-mail immediately after we close the chat telling me about my case number and whatnot, for when the specialist contacts me with my case open. Alright. THEN i receive another e-mail a few hours later telling me that my case has been closed for now????? What?????? I am still having the same issue?? nothing was resolved?? I am trying to contact EA again but their chats are down. I'm honestly about to give up and deal with the fact that my cash card its useless, my Christmas gift was useless and my brother just gave EA $20 as a gift.
I know you guys are not EA but players like us and probably no one from EA sees this but it makes me feel better to just vent my anger.
@EA_Nils any other advice/tips or does something need to brought to the attention of the site/store team ? please and thank you in advance
EA_NilsCommunity Admin
@Skyfall_1993 Apologies for all the hassle. From what I can see in our system an EA Game Advisor was able to assist you yesterday and this issue should now be resolved.
Please let me know if you have any further questions.
Cheers,
Nils
