Ea says I don’t have the sims 3 base game

@Fanta_exotic12  Please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  Open the launcher to create a new folder, then try installing a few store items into that folder.  Let me know whether this works.

If it does, you can install the rest of your store content, then move your saves and other content from the old folder to the new one.  If you need help with the process, particularly if you have launcher-installed custom content you'd like to preserve, let me know.

For the code, is this the old one or one you've just bought now?  If it's a new one, and the EA App is saying it's for Movie Night, then that's true and the retailer is wrong.  Just get a refund, and if you want to buy Sims 3 content, buy it directly through the EA App.

If you can play Sims 3 through the App, you don't need to buy the base game again, regardless of what the App is telling you.

none of the solutions worked. but i have the base game in disc version which i bought in 2014 so that code is obviously old. and the retailer i boght the game from has since went bankrupt which means they don´t exist anymore, and i really don´t want to buy a new game when i have the disc here with me. is there a way to convert my disc game into ea without having to contact my old retailer for and new game. btw my retailer is gamestop and they are no longer i denmark, where i live. i did try to contact on their american website but they don´t answer. thank you for your time.

Thank you, i have now made a report since the cache clearing didn’t work.

@Fanta_exotic12 

Would you attach your Report ID here in the thread for me so we can get some more info on that error report please? 

@Fanta_exotic12 

Once you submit the error report and it's completed, you'll receive the Report ID.