Forum Discussion

Rising Newcomer

2 years ago

EP says it's only available on windows

Hi everyone, I recently digitalized my sims 3 game and expansion packs. All the disks worked on my mac (many years ago), now the digital versions also work, except for the EP Island Paradise. In the...

mac

puzzlezaddict

Hero+

2 years ago

PieterKlinck This is a Known Issue with the 64-bit Mac version of Sims 3:

https://answers.ea.com/t5/Technical-Issues-Mac/Redeemed-Sims-3-codes-but-wont-download-as-says-only-available/td-p/13789348

You'll need to contact support to get it sorted out. Feel free to link that thread, including the accepted solution from an EA community manager, if the support rep doesn't understand the issue.

I would strongly recommend using live chat rather than email so you can have a real-time conversation. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.