Just purchased Island paradise. To download this game it required me to uninstall the base game first. When I tried it gave me this error message.Error Code: -5005 : 0x80070002Error Information:>Kernel\KernelMedia.cpp (95)>SetupNew\setup.cpp (851)PAPP:PVENDOR:Electronic Arts (http://www.TheSims3.com)PGUID:C05D8CDB-417D-4335-A38C-A0659EDFD6B8$15.0.0.498@Windows Vista Service Pack 0 (9200)IE Version: 9.11.9600.16476

What's your operating system and if you're on Win 7, do you have service pack 1 ? YOu also should not need to uninstall the base game. See this: http://answers.ea.com/t5/The-Sims-3-Into-the-Future/IMPORTANT-DLC-Compatibility-Alert/m-p/1694095

Forum Discussion

Stormlivi32

12 years ago

Error code (-5005 : 0x80070002)

Just purchased Island paradise. To download this game it required me to uninstall the base game first. When I tried it gave me this error message.

Error Code: -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (851)
PAPP:

PVENDOR:Electronic Arts (http://www.TheSims3.com)
PGUID:C05D8CDB-417D-4335-A38C-A0659EDFD6B8
$15.0.0.498
@Windows Vista Service Pack 0 (9200)
IE Version: 9.11.9600.16476

technical issues