Error code 16 after new windows 11 update.
I recently started having issues with my sims 3 games after installing the latest windows 11 update. Save files not saving and getting error 16 along with the save files getting straight up deleted o...
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I bought a new laptop a couple of weeks ago. I reinstalled the Sims 3 and expansion packs with no problem and was able to successfully move my previous game files/downloads over. When I go to save, I kept getting error code 16. This prevented me from saving my game unless I saved it under a new name; which I did. However, the error message continued to display every single time when I tried to save my game. So I scrapped my old game files and started with a brand new Sims 3 folder in my Documents thinking there was an issue with my previous game files/downloads. I am still getting this error. This is a brand new laptop that I am using so I know space is not an issue. I never had this problem on my old laptop. The only difference is the old laptop was a Windows 10 and 32GB ram, this current laptop is Windows 11 and 16GB ram. I read through the specifications needed to be able to play, and this laptop meets the minimum requirements, so why, even after using a brand new laptop on a clean game, am I still getting this error code???
@rockstarxspark Do you use a third-party antivirus, and if so, which one? If you only use Windows Defender, is Controlled Folder Access active? Is OneDrive active and syncing the contents of Documents?
- @puzzlezaddict - I use a third-party antivirus - AVG, but it's the same antivirus I had on my previous laptop and the Sims isn't blocked or anything by AVG. OneDrive is not active, I made sure to disable that and nothing has synced to it either.
@rockstarxspark It's worth setting exceptions for Origin.exe and TS3.exe (Origin install) or TS3W.exe (disc or Steam install) just as a test. This guide is for Sims 4, but the principle is the same:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast
If that doesn't help, you can also try creating a new admin Windows account. Make it a local account, as in, don't tie it to a Microsoft account of any kind. @not-gurim I'd try the new account too if you haven't already gone back to Windows 10.
