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  • @16tina16  Please try playing while your computer is offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  I understand this isn't a long-term solution, but it would be useful to know whether it made a difference.

    Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

    And I'd like to see a screenshot of the error as well; I'm not familiar with it.

  • 16tina16's avatar
    16tina16
    4 years ago

    Ok, I will try it and let you know!!

    also here is the screenshot!!