make sure nothing is blocking the connection your antivirus and firewall also make sure origin is up to date too right click on the origin shortcut-open if there are updates for it it will let you know let te update finish and does origin have admin rights ? right click the origin icon-run as admin then restart the computer
https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin
I tried that so I went back to this to see if I missed anything and I did
I have a resolution for this problem. It happens after changing the email address on your account.
What happens is that you already have a file called ChallengeData.package
When you change the email address that is connected to your account, a second ChallengeData.package file gets generated causing confusion because both files seem to get paged at the same time.
So, you must remove the older ChallengeData.package.
1. Go to your game files.
2. Click on Downloads
3. You will see two folders with a long number as folder names.
- One folder will have a ChallengeData.package in it by itself.
-The other folder will have 2 files: ChallengeData.package and PassportData.package.
-The folder with 2 files in it contains your older ChallengeData.package file. Cut that file and paste it to a new folder on your desktop and name it something like backup for launcher.
4.Select ALL files in your downloads folder that begin with dynamicchallenge and the .bin file with your current email address ex: [edit: email address removed]. Cut and paste these to the new folder on your desktop. If you see a file with your old email address in your downloads folder. Delete that file.
so I did steps 1 and 2 but I can't continue because in my downloads folder I don't have 2 other folders
instead I have 3 bin files
1st: [edit: email address removed] (which is the email I'm using for both my Origin and thesims3.com accounts)
2nd: nav.bin
3rd: wl.bin
I even searched my computer for those files and I don't have them at all......
What do I do now???
