Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

Failure to redeem code

I got a promotion code, and instructions on how to redeem it. But it doesn't work, and I don't know for what game it is. I have an origin account, and I log into it. I go to "my account: redeem co...
pc
technical issues
  • crinrict's avatar
    crinrict
    13 years ago

    Yeah, if you don't own the Sims 3, it's a but obscure what's it for.

    Customer Support can be found here: https://help.ea.com/contact-us/ask

    Choose a category, a game and a platform for the contact options to show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Anonymous's avatar
Anonymous
13 years ago

Thank you for the suggestion!

However, I never bought Sims 3, and I never made an account on thesims3.com. I got the code (from EA) with no information on what to use it for, except to redeem it at origin.com.

It was probably an error to to send this code to me, presuming I had a sims 3 game already. But for now, I can't find out if it is a code for an expansion pack, or if it actually is a code for a game installation that simply isn't handled correctly. And I can't find any way to tell EA support that they have an error in the registration process.

crinrict's avatar
crinrict
Hero+
13 years ago

Yeah, if you don't own the Sims 3, it's a but obscure what's it for.

Customer Support can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,427 PostsLatest Activity: 2 hours ago