Forum Discussion

crinrict's avatar
crinrict
Hero+
14 years ago

[FAQ] Lost and broken DVDs and missing serial codes - What to do ?

Lost/broken DVD but still have the serial code With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code. Instructions o...
guides
missing content
pc
technical issues
MissPlaying's avatar
MissPlaying
New Veteran
14 years ago

I found EA's customer support very helpful. I had lost my serial code for Pets and contacred them though Live Chat, if you've registered the game on The Sims 3 website, then they can get it for you. All I had to provide was my DOB and Persona. Even though the DOB was wrong (came to conclusion of a typo on sign-up) the advisor gave me the serial code.

I recommend the Live Chat, it's a quick way to get support, and 9 times out of 10 they're very helpful.

Anonymous's avatar
Anonymous
12 years ago

i cant even connect in to live chat, im using australia as contry

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago
    @jamiedoesmc wrote:

    i cant even connect in to live chat, im using australia as contry

    try when you clcik on step one to change the flag to US

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