[FAQ] Unable to connect with origin

I've uninstalled my origin and reinstalled it (with all updates) same with my sims games (the base and pets). I'm still having the "Unable to Connect to Origin" error AND the "Not Responding" issue when I try to launch the game. I'm pretty sure they're connected becaue I have used the SAME email AND password for both. I can log into them both individually but for some reason I am still getting the error. I don't know how to change my email address or else I would try that but the EA people have made it so you can't just do that, you have to contact them. If they don't fix this problem soon I will call them to figure something out.