Forum Discussion

2 years ago

Game back up running. Expansions able to download, but stuff packs missing.

Hi Guys. Looks like the expansions are back. But my stuff packs are totally missing from the game and what's odd is that the EA launcher cannot download them? It just says "In-game Content" but is ...

technical issues

Aventerra

2 years ago

@EA_Solaire

Hey Solaire,

EA support has been extremely unhelpful. I am so frustrated with them. They are not willing to look into my issue and keep putting me in email loops "Still Need Help" and then sending me how to FAQ that do not address the entitlement issue.

Could you please help me out?

EA_Solaire

Community Manager

2 years ago

@Aventerra

Please clear the cache for the EA app and check your account again now- let me know if you're still not able to download and access these packs.

Aventerra
2 years ago
@EA_Solaire
Hi Solaire,
I went into the app and cleared the cache and it still did not resolve the issue. Still no option to download them. They don't appear in the Sims 3 Launcher either.
- EA_Solaire
  Community Manager
  2 years ago
  @Aventerra
  
  We've just tried something else on our end, could you check your account again now please?
  - Aventerra
    2 years ago
    @EA_Solaire
    Nothing appears to have changed. Should I reinstall at all...? EA app still thinks I own the stuff packs but in-game, they do not exist. Also remember, even installing custom sim.3packs don't even show up in my game launcher either.