Game crashes to origin after launch
I don’t know if anyone will see this as this game is so old, but I’m desperate at this point. I’ve been playing the sims 3 since 2014, and I put a lot of money into it. It’s always ran fine but it ju...
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@emmawithrow0 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Since you've pretty much eliminated account and user data issues, it's probably a system issue, and the dxdiag will cover a lot of ground at once.
IS this the right file?? this is the only thing i got after opening the dxdiag program.
@emmawithrow0 Yes, that's the correct file, thanks.
Please run a couple of basic checks on your Windows system files. Between the errors with Windows Defender and .NET, it's a good idea to be thorough. Here's how to run them:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Run the .NET 3.5 repair tool as well, since the older .NET isn't covered by those scans. Despite the description, the tool normally runs just fine in Windows 10, but let me know if it throws an error. (A screenshot of the error would be helpful.)
https://www.microsoft.com/en-us/download/details.aspx?id=30135
Please also let me know whether you have or used to have a third-party antivirus/firewall installed on this computer.
After running PowerShell I got a message that just said that there were no integrity violations detected. I also installed and ran the .net program. Also, i don't have any third-party antivirus software installed. Anything else you can think of? is it possible that its an issue that EA needs to address with a possible patch or update? ive just noticed a good amount of people posting about this topic so since its happening to many people i feel like it has to be something wrong with the game.
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