@ssama003 Error code 0xc0000005 is an access violation, too generic to be any particular help, at least in this context. What it means is simply that the program tried to access memory at a location and/or in a manner not permitted by the system. Access violations can be triggered by almost anything, which is why you found lists of possible causes that include faulty hardware and damaged system files, but that's not a diagnosis.
Again, I would like to see all of the information relating to any error in the Reliability Monitor that happens while you're trying to play Sims 3. Use the old laptop, use the new laptop, it doesn't matter, but pick one and stick with it.
No errors happen while trying to play the game.
@ssama003 I'd like to see the results of some hardware monitoring. Please download hwinfo (it's free) from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like. If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.
Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging. Save the log file to your desktop for easy access. Wait five minutes, then open Sims 3 and play for at least 20 minutes. Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing. When you're done, click the same button to stop the logging.
Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me. Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.
Thank you so much for your help so far. Here's the log: https://drive.proton.me/urls/2YJYR3W11C#eSHnoeaJi26K
