Rovetta2016 Does the EA App say you don't own Sims 3 at all, or only some DLC, and if so, which packs?
What do you mean by this?
Rovetta2016 wrote:
I have another issue with the games crashing and all the bugs
It sounds like you can play, unless you're talking about another game, in which case you should post in the forum for that game.
This site is not the place to ask for refunds, as no one here can change your account details. You'd need to ask EA customer support. But you're almost certainly not going to get a refund if you could previously play the game.