Forum Discussion

Avroxxy's avatar
Avroxxy
Rising Newcomer
3 months ago

Game transfer through verification of owned Serial numbers of associated games?

Due to... personal reasons I deleted the email address associated with my old EA account containing my Sims 2 ultimate collection, all owned Sims 3 expansions I own and Peggle.

I've since made around 3x attempts to have access to my account restored to no avail as the account was not linked to my Steam account though was linked to Facebook however that has unfortunately been deleted as well. I no longer own the laptop I last accessed the store with as it was a 2015 device and met its maker mid-way through last year, nor do I remember which email address I initially used to create the EA account (I changed it to the now deleted one, in order to group my gaming emails together and away from my private emails).

I know the login details, however, am unable to receive a code as the email address has been deleted on Gmail's side. I still own the Sims 3 DVD's and their associated Codes however, is it possible to verify ownership through matching the codes with the still active EA account? I understand it is an unconventional question (as well as quite a stretch) and would only be applicable to the codes I am able to verify of course should a transfer of some gaming titles be possible (Peggle, Sims 2 Ultimate Collection and Mass Effect 2 I think would be the casualties of this endeavour).

That's why I tagged the Sims 3 Store, as EA's app directs me to the store however I activated all discs via the now deleted email but still active account. I am unsure whether this is the proper area to post this, and I apologize if it is not. Nonetheless I would appreciate any advice that could be offered.

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Heya Avroxxy​ 

    If you're not able to access your EA account, that's something you'd need to contact the live support team on- here on the forums we aren't able to access your account details to help with account recovery.

    You can submit a help request on the site here to speak with the team. You will need to provide enough accurate information about the account in order for live support to verify your ownership. Once they've verified that you're the owner of this account, they can help you login again. 

  • Avroxxy's avatar
    Avroxxy
    Rising Newcomer
    3 months ago

    Thanks EA_Solaire​, I'll try contacting support again though I'm a bit afraid of doing so too often and potentially having either account banned/deleted if I reach out too much