Game won't play with expansion packs

Please look here: http://answers.ea.com/t5/The-Sims-3/Error-Analysis-Pressing-PLAY-does-nothing-Game-won-t-start-at/m-p/523682/highlight/false#M29821

I have tried to bypass the launcher but that doesnt work either.

What's your operating system ?

I have windows 8

Do you by chance have bitDefender (which causes a conflict with the game)

No I don't. I just have windows defender.

Your game is patched to  1.63, right ?

See if this helps. It will close down all unnecessary program to see if there's a conflict with anything. 

1. Close the game (kill it if necessary) 
2. Click Start or press the Windows key and R, click Run, type msconfig, and then click OK. (could be different depending on your OS) 
3. Click on Startup.
4. Select disable All.
5. Click on Services.
6. Check the box that says Hide All Microsoft Services, then Disable All.
7. Apply, then restart your system.

 This is more for troubleshooting. When using the computer for other things, you should enable them again.

Yes my game is patched to 1.63.

I followed the steps but the game still wont play.

Then you can enable them again.

I really don't know what this issue is causing for some Windows 8 computers.

Could you post your specs ?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

------------------
System Information
------------------
Time of this report: 1/5/2014, 19:38:50
       Machine name: XXXX
   Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion TS 11 Notebook PC
               BIOS: F.05
          Processor: AMD A6-1450 APU with Radeon(TM) HD Graphics     (4 CPUs), ~1.0GHz
             Memory: 4096MB RAM
Available OS Memory: 3546MB RAM
          Page File: 959MB used, 5915MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 8250
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon HD 8250 (0x983D)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_983D&SUBSYS_2178103C&REV_00
     Display Memory: 2012 MB
   Dedicated Memory: 495 MB
      Shared Memory: 1517 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC3953
        Native Mode: 1366 x 768(p) (60.001Hz)
        Output Type: Internal
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
     Driver Version: 12.105.4.4000
        DDI Version: 11.1
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.2
Graphics Preemption: DMA
 Compute Preemption: DMA
  Driver Attributes: Final Retail
   Driver Date/Size: 6/20/2013 18:22:02, 1155264 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-DB7D-11CF-2B77-7201BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x983D
          SubSys ID: 0x2178103C
        Revision ID: 0x0000
 Driver Strong Name: oem2.inf:cb0ae4142e90f87f:ati2mtag_Kabini_Mobile:12.105.4.4000😛ci\ven_1002&dev_983d&subsys_2178103c
     Rank Of Driver: 00E00001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speaker/HP (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C2178&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6914 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 5/21/2013 23:50:42, 3425608 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6914 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/21/2013 23:50:42, 3425608 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Stereo Mix (Realtek High Definition Audio)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6914 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/21/2013 23:50:42, 3425608 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Atmel maXTouch Digitizer
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x03EB, 0x8434
        FF Driver: n/a

      Device Name: HP Wireless Button Driver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0001, 0x0001
        FF Driver: n/a

      Device Name: Atmel maXTouch Control
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x03EB, 0x8434
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: USB\ROOT_HUB
| Service: usbhub
| Driver: usbhub.sys, 6/30/2013 19:42:09, 623448 bytes
| Driver: usbd.sys, 6/30/2013 19:42:09, 21848 bytes

----------------