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jlee616's avatar
12 years ago
Solved

Game Won't Run and Store Content Won't Install

Hello, I just bought a new computer as my old one recently crashed :-( I spent today downloading The Sims 3 and ALL of my expansion packs. (I have a lot, but not all of the expansion packs) Sadly on...
  • jlee616's avatar
    jlee616
    12 years ago

    After spending a while looking at the different threads, I found out it is Bitdefender (my virus protection software) that doesn't work with the game. I talked to a bidefender help desk person and ran thru a few things with them. It is the Active Virus Control that blocks the game. Go to Settings - Antivirus - Active Virus Control and turn it off. The game works for me with it turned off. Not sure why it's not compatable, it worked fine when I had Windows 7. Bitdefender asked it I'll send them some info to help find out exactly what the problem is so they can fix it.