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Anonymous's avatar
Anonymous
11 years ago
Solved

Game won't start.

I really could use some help. I know my computer can run the game, and i ran the base game just fine. I bought and installed the base game from Origin, and it worked fine. Then i bought a Sims 3 Generations disc, installed it and registered it on Origin.. And i was excited to play, i start the launcher and press play, it goes to a black screen, the cursor is loading. After about 20 seconds it just exits to the desktop, minimizing the game which is not responding.. What am i supposed to do here? Please help.

I've reinstalled three times and now the base game doesn't work either. So nothing works.. HELP! ☹️

pc
technical issues

13 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Spoiler
    System Information
    ------------------
    Time of this report: 7/5/2014, 11:36:07
    Machine name: xxxxxxxxx
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: Danish (Regional Setting: Danish)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
    Memory: 8192MB RAM
    Available OS Memory: 8174MB RAM
    Page File: 2186MB used, 14158MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    Spoiler
    Display Devices
    ---------------
    Card name: ASUS EAH5670 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68D8)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68D8&SUBSYS_03561043&REV_00
    Display Memory: 4079 MB
    Dedicated Memory: 1012 MB
    Shared Memory: 3067 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Standard PnP-skærm
    Monitor Model: HP 2311
    Monitor Id: HWP293B
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0010.0708 (English)
    Driver Version: 8.673.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/10/2009 17:31:58, 4661760 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2B98-11CF-3771-5C23A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x68D8
    SubSys ID: 0x03561043
    Revision ID: 0x0000
    Driver Strong Name: oem12.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.673.0.0😛ci\ven_1002&dev_68d8
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    Spoiler
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 167.2 GB
    Total Space: 518.8 GB
    File System: NTFS
    Model: WDC WD20EARS-00MVWB0 ATA Device

    Drive: D:
    Free Space: 56.8 GB
    Total Space: 1388.9 GB
    File System: NTFS
    Model: WDC WD20EARS-00MVWB0 ATA Device

    Drive: L:
    Model: HL-DT-ST DVDRAM GP10NB20 USB Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Danish), , 0 bytes
    Spoiler
    System Devices
    --------------
    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
    Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_844D1043&REV_B5\3&11583659&0&E5
    Driver: n/a

    Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
    Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09\3&11583659&0&08
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
    Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5\3&11583659&0&E4
    Driver: n/a

    Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
    Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
    Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_844D1043&REV_05\3&11583659&0&F8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_844D1043&REV_B5\3&11583659&0&E3
    Driver: n/a

    Name: ASMedia XHCI Controller
    Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&20221DEA&0&00E3
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Management Engine Interface - 1C3A
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_844D1043&REV_B5\3&11583659&0&E2
    Driver: n/a

    Name: Asmedia 106x SATA Controller
    Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_84B71043&REV_01\4&87D54EE&0&00E5
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05\3&11583659&0&D0
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
    Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_844D1043&REV_B5\3&11583659&0&E1
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&1D7623A1&0&00E2
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05\3&11583659&0&E8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B5\3&11583659&0&E0
    Driver: n/a

    Name: High Definition Audio-controller
    Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_AA601043&REV_00\4&80E7924&0&0108
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08
    Device ID: PCI\VEN_8086&DEV_1C08&SUBSYS_844D1043&REV_05\3&11583659&0&FD
    Driver: n/a

    Name: ASUS EAH5670 Series
    Device ID: PCI\VEN_1002&DEV_68D8&SUBSYS_03561043&REV_00\4&80E7924&0&0008
    Driver: n/a

    Name: High Definition Audio-controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_84441043&REV_05\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00
    Device ID: PCI\VEN_8086&DEV_1C00&SUBSYS_844D1043&REV_05\3&11583659&0&FA
    Driver: n/a
  • Anonymous's avatar
    Anonymous
    11 years ago

    After a few hours i finally figured it out, thank you very much for your help! 🙂

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    So updating drivers did help or did you find another solution ?

    Just asking cause this will help the next person with the same issue.

  • Anonymous's avatar
    Anonymous
    11 years ago

    I did the driver update.. And the game worked for almost 2 days. Now it does the exact same thing ☹️ 

    So again I'm unable to play. Can you help me please? Why is it so complicated i just wanna play...

    Spoiler
    Display Devices
    ---------------
    Card name: AMD Radeon HD 5670
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x68D8)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68D8&SUBSYS_03561043&REV_00
    Display Memory: 748 MB
    Dedicated Memory: 1013 MB
    Shared Memory: 3830 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Standard PnP-skærm
    Monitor Model: HP 2311
    Monitor Id: HWP293B
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HD15
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1280 (English)
    Driver Version: 14.100.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/18/2014 04:42:54, 1343272 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2B98-11CF-C372-5C23A1C2CA35}
    Vendor ID: 0x1002
    Device ID: 0x68D8
    SubSys ID: 0x03561043
    Revision ID: 0x0000
    Driver Strong Name: oem82.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:14.100.0.0😛ci\ven_1002&dev_68d8
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Is the process ts3w.exe still running in or does it crash entirely ?

  • Anonymous's avatar
    Anonymous
    11 years ago

    The process ts3w.exe is still running. The game is minimized, if i try to reopen it just shows a black screen for a second and then goes back down. Only way i can do anything is to cancel the process. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hmm i haven't reset my computer. Only turned it off and on..

    The origin thing didn't work.. But wait what do you mean should i disable or enable the UAC permissions? And if enable, how much? Mine is currently set on the second highest. "Standard".

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