@EnricoFrancis This error typically happens because your ownership of a given game can't be verified. It's not that the game has been blocked or removed from your account, at least not these days—the EA App has other errors associated with that. But perhaps your computer can't communicate with EA servers, or something along those lines.
At any rate, are you able to connect your computer to a different network? For example, if it has wifi, you could set your phone as a mobile hotspot, with the phone using data rather than your home network. You'd only need to do this for long enough to see whether you can start Sims 3; this shouldn't use much data at all.
If you use a third-party antivirus, please also make sure it hasn't recently blocked anything EA-related.
Thank you so much for getting back to me - I tried what you suggested however was unsuccessful... I contacted EA support as well however they had no fix for the issue, which is quite sad for me lol
Hello! I’m having the same issue currently. If you find a solution please provide an update. Thank you!
Sorry to hear you're having the same issue - if I find a work around I'll let you know
Community ManagerHi @EnricoFrancis & @charleneuk20,
If your game license needs to be reactivated on your account, that's something the live support team can help restore for you- here on the forums we aren't able to access your specific account information to help with this.
Please reach out to live support again by submitting a new help request on the site here so they can get this reactivated for you- I'd also recommend attaching this AHQ conversation when you reach out so the team has further information to reference.
