Hello! I’m having the same issue currently. If you find a solution please provide an update. Thank you!
Sorry to hear you're having the same issue - if I find a work around I'll let you know
Community ManagerHi @EnricoFrancis & @charleneuk20,
If your game license needs to be reactivated on your account, that's something the live support team can help restore for you- here on the forums we aren't able to access your specific account information to help with this.
Please reach out to live support again by submitting a new help request on the site here so they can get this reactivated for you- I'd also recommend attaching this AHQ conversation when you reach out so the team has further information to reference.
Thank you so much for your advice, unfortunately they weren't able to help me...
