@maddew123 When you have an EA Play membership, the packs you get don't have product codes. This is not exactly a problem under normal circumstances—EA Play is supposed to be Windows-only, and the Origin/Windows version of the game doesn't require codes be provided during the install process.
If you only have EA Play and don't own Sims 3 separately, I'm surprised you could even download the base game. Are you only going to play on a Mac? If so, I don't think there's a way around this issue. Even an EA support rep would likely tell you that EA Play isn't supported in macOS, although you can still ask for the product codes. Maybe you'll get someone willing to help.
I'll be playing it on a Windows laptop! Just checking if I could fix it now since I only have the Mac available currently. But that makes sense, maybe I can try to log in through the Sims 3 launcher again when I have access to my Windows laptop. I own the Sims 3 separately! Just tried to get the packs through EA play.
