I have a 2017 MacBook Air High Sierra 10.13 that I bought recently. Tried to download them from origin, ( I own it all digitally and previously used to play on Windows PC), but after downloading and installing just the base game I tried to run it and it pops up with message stating 'Unknown Error Occurred). This is doing my head in. I've tried everything
I need help too. I have a 2017 MacBook Air High Sierra 10.13 that I bought recently. Tried to download them from origin, ( I own it all digitally and previously used to play on Windows PC), but after downloading and installing just the base game I tried to run it and it pops up with message stating 'Unknown Error Occurred). This is doing my head in. I've tried everything
@Mafrican17 It sounds like you've installed the 32-bit version of Sims 3. I can help you get around the unknown error, but you may want to play the 64-bit version instead, in which case troubleshooting this error, which doesn't occur in 64-bit, would be a waste of time. If you do want to play in 32-bit, please post the full specs of your Mac: everything under About This Mac except for the serial number.
You should have the 64-bit version of Sims 3 in your Origin account, but let me know if you don't. When both versions are available, they show as separate entries:
My 32-bit version is grayed out because my computer can't run it. At any rate, if you don't see this second version, specifically the one that says 64-bit on it, contact EA customer support and ask that the "entitlements," as they're called, for the base game and any packs you own be added to your account. This is simple for a support rep to do once they understand the issue.
