Unless it's a used game ... as the code would have most likely already been used, ... contact Customer Service/Game advisors
For code redmeption problems you will need to contact EA Customer support and speak with a Game Advisor: https://help.ea.com/contact-us
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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okay, thanks, i'll just try talking to someone online. it's completely brand new and sealed! don't know how it's working with the disk but not online :/
