I'm sorry you're frustrated, but this is a not personal email to EA. You just listed your personal details in a public forum; please remove them. This forum is meant for players to help out other players, but you didn't describe your problem. If you want to contact EA about this you can do so here: https://help.ea.com/contact-us
Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)
Best of luck.