Forum Discussion
I really don't know what triggers what to show up when. The whole site is a mystery.
Maybe they did away with email/phone for certain problem types. What category did you choose ? Did you try a different one ?
I tried several options for what the problem was intially and still kept getting only Live Chat. Changing other options such as the game and platform type if available does give other options, but nothing I tried ever game me the option for email which is what I want.
- crinrict13 years agoHero+
I really don't know.
I hope one of the community manager here sees this cause I think they are the only ones that can answer this for us.- furryoldguyjeans13 years agoSeasoned Scout
With Live Chat as the only option for many of the issues people want to contact support about, the recent security problems with Java make contacting even Live Chat impossible. Neither IE nor Firefox will start the javascript applet, so with Live Chat being the ONLY official support option I can't get any assistance with a problem.
- rumbutter13 years agoHero (Retired)
😕mileysad:
maybe go to java.com see if there are updates for your java ?
and maybe post your tech question ? if one us can help we wil