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chichislayer's avatar
chichislayer
3 years ago
Solved

How Do I Download Dragon Valley Sims 3

Hi so I bought Dragon Valley and it didn't download automatically. I have no idea why it didn't do that and how to fix it. I keep trying to find a way to download it but am finding nothing. It is not showing up in Expansions and Stuff in the launcher even though it says I own the add-on. I googled it, not finding much but I read that I could try uninstalling the Sims 3 and then select Dragon Valley in the list of available add-ons to download. So I did that, only for Dragon Valley to NOT be in the list! I am so frustrated and confused☹️. I went back to google after reinstalling the game and read that I had to register my game on TheSims3.com. I eventually found the product key, which I put into the boxes, and it said there was some kind of error. I am at a loss and would appreciate some help! Thanks so much. 

pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @chichislayer,

    Did you originally try redeeming your code for Dragon Valley through Origin or the EA App first? These World codes do need to be redeemed on TheSims3.com, so if you used the code in Origin or the EA App instead, that code would now be invalid. You can find more information on how to redeem the codes for Worlds in the guide here. 

    Live support can get a refund processed for you if the code is no longer valid- a refund for this World isn't something we can process for you here on AHQ as we don't have access to your account details. Please reach out to live support through Twitter or Facebook, if you run into any issues getting in touch with live support there, please be sure to let me know! 

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there @chichislayer,

    Did you originally try redeeming your code for Dragon Valley through Origin or the EA App first? These World codes do need to be redeemed on TheSims3.com, so if you used the code in Origin or the EA App instead, that code would now be invalid. You can find more information on how to redeem the codes for Worlds in the guide here. 

    Live support can get a refund processed for you if the code is no longer valid- a refund for this World isn't something we can process for you here on AHQ as we don't have access to your account details. Please reach out to live support through Twitter or Facebook, if you run into any issues getting in touch with live support there, please be sure to let me know! 

  • chichislayer's avatar
    chichislayer
    3 years ago

    Hi, thanks so much! Could you tell me where I’d find the code? I do not recall receiving one.

  • chichislayer's avatar
    chichislayer
    3 years ago

    I don’t believe I received an email. I looked through all my inboxes, including spam and trash just in case I deleted it. It was nowhere to be found ☹️ do you have any other suggestions?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @chichislayer 

    Live support will need to take a look at this with you if you're getting an error when trying to redeem the code on TheSims3.com. Please go ahead and reach out to the team so they can review the code with you and get a refund processed if necessary. 

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @chichislayer   If you bought Dragon Valley through EA or Thesims3.com store you don't get a code. If you go into thesims3,com store Dragon Valley should no longer say buy but should say download. It should also appear in the purchase history where it can be downloaded. If your using the new EA app there is an option open downloads dashboard. - this is where you'll find all your store stuff if using the EA app. There should be a button download. Dragon Valley will download and install if using the new EA app. If your using Origin Dragon Valley will download to the launcher downloads tab where you need to install it from there. Be aware that there are issues with store items staying installed if you are using Origin. If you are using the EA and checking add-ons Dragon Valley icon should say owned. Let us know if your having a problem.

  • chichislayer's avatar
    chichislayer
    3 years ago

    Unfortunately I do not see a download option. It’s only giving me one to buy it. I clicked on the buy option just to see what would happen but it gives me error “404”. I am so unsure what to do at this point because I feel like I spent my money for nothing:/. and I emailed EA with no answer and it’s been more than 72 hours! Thanks for your reply though. 🙂

  • 1a53f820736b5b1's avatar
    1a53f820736b5b1
    3 years ago

    Hi, did you ever get this resolved?

    I purchased Dragon Valley today through the EA app on my Windows laptop.

    Within the Sims 3 on the EA app it says I own this add on but it is not showing in my game launcher. 

    It is not in the download section of the EA app, it says "there is nothing going on here" and I cannot see any option to download it.

    Any ideas? I also feel like I have spent money for nothing.

    Thanks

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @1a53f820736b5b11  You need to download Dragon Valley from the Sims 3 Store, either from your purchase history (Store > My Store Account > Purchase History) or from its product page:

    https://store.thesims3.com/dragonvalley.html?categoryId=12642

    Sign into the site with the same email address and password that you use to sign into the EA App.  Then register the product code you received when you bought Dragon Valley: scroll down to the bottom of the page and click Redeem a Code, then enter that code.

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