Forum Discussion

6 years ago

Solved

How do I get my expansions back

I logged into my Origins account today and all my expansion packs for the Sims 3 have disappeared, all that's there is the base game. How do I get these back??

technical issues

puzzlezaddict
6 years ago
@simsgirl530 So the packs are installed, but they're missing from the launcher? Try repairing the game in Origin: right-click on the Sims 3 base game icon and select Repair. IF that doesn't help, clear Origin's cache, and if that doesn't help either, uninstall Origin "the hard way" and reinstall. This shouldn't affect your installed games.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

If none of this makes a difference, you'll need to contact EA customer support and ask specifically about the status of the codes for your packs. Sometimes EA deactivates codes if they were bought from unauthorized third-party sources, but those packs will still show as installed in Origin. Right now, phone support isn't available, but live chat is open from 9 am to midnight UTC.

https://help.ea.com/en/contact-us/

simsgirl530

6 years ago

Yes, it says "purchased" for the University, Pets, Ambitions, and Seasons expansions, but when I click on "View In Library" it only shows the Sims 3 base game.

simsgirl530

6 years ago

Here are a few pictures that show what I'm seeing

puzzlezaddict
Hero+
6 years ago
@simsgirl530 In your last screenshot, click on the Sims 3 icon. Select More, which will be under the Last Played date. Then select Expansion Packs, and look at the list. You should see a Download button for any pack that you own but that is not installed. You can do the same for Stuff Packs.

When I look at my list, I see an orange Download button below any pack I own but haven't installed, and an orange Play button below any pack I do have installed. If you don't see either of these, please let me know what you do see.
- simsgirl530
  6 years ago
  They are all showing up as "installed" under the expansions menu
  - puzzlezaddict
    Hero+
    6 years ago
    @simsgirl530 So the packs are installed, but they're missing from the launcher? Try repairing the game in Origin: right-click on the Sims 3 base game icon and select Repair. IF that doesn't help, clear Origin's cache, and if that doesn't help either, uninstall Origin "the hard way" and reinstall. This shouldn't affect your installed games.
    
    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
    
    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
    
    If none of this makes a difference, you'll need to contact EA customer support and ask specifically about the status of the codes for your packs. Sometimes EA deactivates codes if they were bought from unauthorized third-party sources, but those packs will still show as installed in Origin. Right now, phone support isn't available, but live chat is open from 9 am to midnight UTC.
    
    https://help.ea.com/en/contact-us/