Please help ☹️
normally in the launcher there is at the bottom game updates click that if the box is unticked then tick it and it will check for updates-download and installs but from what your saying it seems your having account issues too with it contact CS as only hey can deal with account issues etc
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
