Forum Discussion

Anonymous

13 years ago

SolvedApproved

How do I view my serial code?

Unfortunately, I've lost my Sims 3 serial code (threw out the sheet of paper it was printed on by accident), and I have no idea how to get it back. Is there any way to view my serial code from my Sims 3 website account? I looked all over and I couldn't find it.

If not, how can I e-mail EA to request a new serial code or get my current serial code back? I looked on the 'Contact Us' page but there wasn't any option for e-mailing, only live chat and the AnswerHQ. I'm not exactly comfortable with live chat so I'd prefer e-mail.

Also, I don't have Sims 3 installed on any other computers, so I can't go into the game files and look for the code there. I already know how to do that and I would've done it already if I could.

Thanks in advance for any help. 😕mileyhappy:

technical issues

crinrict
13 years ago
You should be able to check in the myGame tab on Origin.
There's a product code if you click on i. That should be your serial code.
--
Otherwise, you will need to do live chat, I'm afraid (I'm unsure why there isn't an email option anymore but maybe EA's backlog has gotten to big)

4 Replies

crinrict
Hero+
13 years ago
You should be able to check in the myGame tab on Origin.
There's a product code if you click on i. That should be your serial code.
--
Otherwise, you will need to do live chat, I'm afraid (I'm unsure why there isn't an email option anymore but maybe EA's backlog has gotten to big)
Anonymous
13 years ago
Approved
Thank you, I managed to find it.😕mileyhappy:
Anonymous
8 years ago
Approved
Did you find a solution? And if you did is there any way you can tell me
roberta591
Hero (Retired)
8 years ago
@kiarangely Is your computer a pc or mac? Is the game in Origin? If the game is in Origin right click the game icon and click game properties - read code. If your game is not in Origin (it should be) and your computer is a pc and the game was installed on that computer - google and download gamekeyrevealer. Run gamekeyrevealer and if the code is still in the registry (it should be) is should be displayed.