How to get a new redemption code?

<p>You need to contact a Customer Support game advisor for this</p>
<p>&nbsp;</p>
<p>Game advisors can be found through live chat.</p>
<ol>
<li><a href="https://help.ea.com/en/contact-us/" target="_blank">https://help.ea.com/en/contact-us/&nbsp;</a></li>
<li>Set your language to US at the bottom</li>
<li>Click on <em>Contact a game advisor</em>&nbsp;</li>
<li>Describe your issue with a few words</li>
<li>Click on <em>Find a Solution</em></li>
<li>Select Product: ex: The Sims 3 or Origin</li>
<li>Select Issue Type: ex: Billing/Purchasing or Account Management</li>
<li>Select Platform: PC</li>
<li>Click <em>Find solution</em></li>
<li>Scroll down and click <em>I still need help</em></li>
<li>Click <em>Chat Now</em> to chat with a Game Advisor<em><br /></em></li>
</ol>
<p>With Pics here: <a href="http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html" target="_blank">http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html</a></p>