how to redownload my game from origin?

Hi,

I have already bought Sims and I am trying to redownload it.

On my Origin account there is nothing on my order history nd nothing in 'My Games'.

Please help, I really want it back

are you logging into the right account ? as some people have 2 accounts or try logging into orign with the same email and password you use for the sims3 account a sthe sims3 and origin accounts are tied together

FAQ  http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028#M8203

if in the event you need to contact CS  

1.https://help.ea.com/en/contact-us/

 2.Click on the orange NEXT button  

3.Select a platform

 4.Click on the orange NEXT button

 5.Select a topic and describe your problem in a few words  

6.Click on the orange NEXT button  

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

I have purchsed and downloaded spore previously but recently had to erase my computer. I redownloaded origin and found the game but it only has the option to play and not to download and when i click play it starts for a second and then closes any help would be awesome.

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@chazabhd wrote:

Hi,

I have already bought Sims and I am trying to redownload it.

On my Origin account there is nothing on my order history nd nothing in 'My Games'.

Please help, I really want it back

---

@chazabhd   are you logging into the right account if you have more than one account ?

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td-p/194028

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

@green4dj 

sometimes uninstalling origin and then reinstalling origin can fix that issue or try upgrading to origin beta version

Launch Origin and log in with your account
 
- Click Origin in the top left (main menu)
 
- Select Application Settings
 
- From General tab, scroll down to "Update to the beta version if available" and tick the checkbox
 
- Restart Origin

if you wish you can also contact CS for tech help

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

Are you sure you have downloaded the origins app to your new pc, not just checking on the Origin Website. Make sure you click on the top right corner of the website where it says"Download Origin.

... also, under order history on the website, in top right corner, there is a drop box. Make sure  "all" is selected. I am currently downloading my Sims on another PC.... no issues.

Best wishes

I had a similar issue with sim city. What I found to work was right clicking on the game, and then clicking 'repair game'. it went through a phase of 'verifying files' then when it worked out what was missing it began to download.

Try this and see if this works,

thanks so much , i look in the hidden games ,

its so simple i cant believe that i suffer so much

i install it but it stops at 10 minutes with the numbers 810 out of 99- something.