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Anonymous's avatar
Anonymous
9 years ago
SolvedApproved

I always receive the message "The Sims 3 stopped working".

I always receive the message "The Sims 3 stopped working". I tried to reinstall it, to change its settings... Nothing worked. I have Windows 10. What can I do?
pc
technical issues
  • roberta591's avatar
    roberta591
    9 years ago

    @biakd The only thing I can add is to update the video driver - it is from 2012. Good luck

Anonymous's avatar
Anonymous
9 years ago
Approved

@biakd 

Could you please post your DxDiag? To post the DxdDag select the 'Choose File' button below the post box and attach your DxDiag text file. 

Also do you use any mods or custom content?

Thanks!

    • roberta591's avatar
      roberta591
      Hero (Retired)
      9 years ago

      @biakd Where did you get your computer? It looks like a computer you would get when you go to a college. The main problem is your video system does not meet minimum requirements. A video system with 128Mb of dedicated memory is required and yours has 64Mb. I tried to find a support site to see if there are newer drivers but I could not find one. I'm guessing you updated that computer to Windows 10.

      add: The windows 10 32 bit is hurting performance - the cpu (although weak) is capable of running a 64 bit operating system.

      • Anonymous's avatar
        Anonymous
        9 years ago
        Approved

        @roberta591 The Sims 3 worked on this computer before. Anyway, I tried to use a newer computer as well and it didn't work. Both of them were updated to Windows 10.

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