i am getting a vcruntime140.dll message
when i download directing from the sims 3 CD, it allows me to download origin. however when i try to log in to continue downloading the sims, it says that i am not connected to the internet; but i am...
Forum Discussion
@tiska589 Whether you can play without Origin depends on the age of your Sims 3 CD. Please let me know the copyright year on the back of the case, in the fine print. And look for an Origin logo on the case—the newer discs that require Origin have a logo on them.
For the error itself, please post a screenshot, and also run a dxdiag. You can attach both to a post here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
so it looks like my starter pack is from 2013. and unfortunately it does have the origin logo on the game case. I did have another game, that doesnt have the origin on the case....but sadly i cant find that disc. I have attached the error messages i am getting, along with the dxdiag.
@tiska589 The version of Origin on your Sims 3 disc is going to be quite old, perhaps too old to even update itself properly. So it's better to install Origin separately first, then install Sims 3 once Origin works. Start by using these guides to clearing Origin's cache and uninstalling it "the hard way" to remove all traces of Origin from your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Restart your computer, download the full Origin installer, and run it as an admin: right-click on the download and select "Run as administrator." This is a direct download link:
i did everything that was in the instructions. checked to make sure origin was deleted the "easy" and "hard way". restarted my computer and tried to download origin from the link you posted. This is the error message i got. I have received this error before along with the VCRUNTIME140.dll error. I was given some instruction to correct it. but nothing happened so that was when i decided to recover my computer to be sure things were they way they were supposed to be.
@tiska589 Okay, I consolidated everything in one thread, to make things simpler. The error you're getting now is still the original error: the 2015 VC++ runtimes aren't installed, and they need to be. Origin should install them automatically, but that often doesn't happen.
I think the equivalent of Settings > Apps in Windows 7 is Control Panel > Programs; you should be able to uninstall any VC++ runtimes from there. (They should still be listed as "Microsoft Visual C++ Redistributables.") Or you can hit Windows key-R and enter "appwiz.cpl" without quotes, and you should see the same list. Let me know what you currently have installed, or take a screenshot if you want.
