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Vowels-OTG's avatar
Vowels-OTG
2 years ago
Solved

I am unable to login to Sims 3

I saw another thread on this topic, but I have tried all the "solutions" I could find.  Changed the password format.  Got rid of any Edge/IE cache info or whatever...I don't even use Edge, except when Sims 3 tries to call it.  I'm wondering if the Sims 3 login is different from the EA login and they just don't support the game anymore, and if there is a way to fudge the account or something.  Sims 3 won't let me retrieve my password or create a new login.  I'm stumped...

Any ideas, anyone?  I'd appreciate the help.

pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Vowels-OTG and @karieddings  The Sims 3 launcher and Main Menu both use the password tied to your EA account.  However, there are a few reasons this can fail.  One is special characters in the password; another is cached data.  For the first, change your password to something with only letters and numbers, which you can do on any EA site; for the second, clear Edge's Internet Explorer mode data, again, and delete the file labeled [your email].bin inside Documents > Electronic Arts > The Sims 3  > Downloads.

    Additionally, if you use a VPN, try disabling it.

4 Replies

  • karieddings's avatar
    karieddings
    2 years ago

    Cannot log into the Sims 3 launcher. Reset settings for the browser and everything, The EA app made me reset my password and now I can't log in. There aren't any special characters in the password so it's very frustrating that this isn't working. Why does everything always have to be broken?? This is why I dislike EA.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Vowels-OTG and @karieddings  The Sims 3 launcher and Main Menu both use the password tied to your EA account.  However, there are a few reasons this can fail.  One is special characters in the password; another is cached data.  For the first, change your password to something with only letters and numbers, which you can do on any EA site; for the second, clear Edge's Internet Explorer mode data, again, and delete the file labeled [your email].bin inside Documents > Electronic Arts > The Sims 3  > Downloads.

    Additionally, if you use a VPN, try disabling it.

  • Vowels-OTG's avatar
    Vowels-OTG
    2 years ago

    Ty.  I had done all the other steps multiple times, but hadn't considered the vpn might be an issue.  That seems to have worked.

  • palroug777's avatar
    palroug777
    2 years ago

    I had the same issue. Considered your reply, so I stopped the v p n, and it definitely worked for me. Thanks.

    Coming here to the community was much better than customer support.
     
     
     
     
     
     
     
     
     
     
     

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