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Anonymous's avatar
Anonymous
9 years ago
SolvedApproved

i bought a game and now it's not in my library

I bought a game and now it's not show in my library.
pc
technical issues
  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    Hello @SoToffe,

    Games going missing from Origin is most commonly caused by logging in with the wrong account.

    I would recommend trying to log in to Origin using different email addresses you may have to see if the games show up under a different account. 

    If you are sure you are logging in with the correct account, please try the steps in THIS article.

    Let us know how you get on.
    - Kristi

roberta591's avatar
roberta591
Hero (Retired)
9 years ago

@SoToffe Did the game ever show in Origin? How long ago did you buy it? Where did you buy the game?

Anonymous's avatar
Anonymous
9 years ago
Approved

Hi i bought game at G2Play, 6.8.2016 and yes it was in origin registered and i play it.

Now disappeared!

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    Hello @SoToffe,

    Games going missing from Origin is most commonly caused by logging in with the wrong account.

    I would recommend trying to log in to Origin using different email addresses you may have to see if the games show up under a different account. 

    If you are sure you are logging in with the correct account, please try the steps in THIS article.

    Let us know how you get on.
    - Kristi

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