I bought Sims 3 through the humble bundle

A good few of us have tried that, it still shows the 16 digit HB code.

0/10

http://answers.ea.com/t5/The-Sims-3/Humble-Bundle-amp-Sims-3-Starter-Redemption/td-p/1389598

TO EVERYONE HAVING THIS PROBLEM:

Redeem your code here: https://account.origin.com/cp-ui/redemption/index?gameId=ebisu

After that, go to your Origin client, reload your game library.

If you still want to know your 20 digit code head on to the sims, and right-click "show info", your 20 digit code will be there.

I hope to finally have found a fix for this.

THIS WORKED FOR ME.

I am a victim of this EA/Origin and have not yet recieved

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@sindicatosonoro wrote:

TO EVERYONE HAVING THIS PROBLEM:

Redeem your code here: https://account.origin.com/cp-ui/redemption/index?gameId=ebisu

After that, go to your Origin client, reload your game library.

If you still want to know your 20 digit code head on to the sims, and right-click "show info", your 20 digit code will be there.

I hope to finally have found a fix for this.

THIS WORKED FOR ME.

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But those of us who purchased the bundle in the first hour and redeemed our codes then were redirected to sims3.com to redeem our sims 3 starter key and are still wating for the game to show up in origin for us to download.

I swear it's easier and faster to pirate the whole sims 3 collection

My the sims image changed to a "Orign" photo. ( inside the origin program), so, may i say that they r fixing it ?

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@hideroshi wrote:

My the sims image changed to a "Orign" photo. ( inside the origin program), so, may i say that they r fixing it ?

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I would say they are working on it, yeah.  I can't even start the game at the moment as the play button is greyed out.

After 60 minutes of waiting, i was finally able to talk with somebody from EA on the live chat.... here's what happened (i removed personal information, obviously):

You are now ready to chat with [EA Advisor].

[EA Advisor] Thanks for contacting EA Customer Experience, my name is [EA Advisor]. How may I assist you today?

You Hello sir

You i bought the humble bundle

[EA Advisor] Hello [you] .

You and received the code with 16 characters

You i went to thesims3.com and redeemed the code

[EA Advisor] I am sorry to hear that .

You but i cannot see the game in my games list

You and it doesn't appear under my recent purchases on thesims3.com

You what should i do?

[EA Advisor] I can understand what you are trying to say .

[EA Advisor] We are aware of this issue and in this case it would be better if you will contact to the humble bundle support for resolution .

You i contacted them

[EA Advisor] For details you can follow this link :https://www.humblebundle.com/contact As we do not have the access of their database , So Its quite hard for me to locate your purchase .

You they said i should look in my games list for the code

You but the game is not showing up on my games list

[EA Advisor] I know such instances are very disturbing especially when we love and enjoy playing the game.

You i'm sorry, i'm not being clear... they said to look into my games list into origin

You sorry, English is not my main language

[EA Advisor] Its okay

You so... i'm lost here ☹️

You i cannot get the game

You if i tey to redeem the code at thesims3.com again, it says it's already used, but it doesn't appear under my recent purchases, neither under my games list on origin

You *try

[EA Advisor] Okay , Letr me see what can be done in this case.

You Thank you

[EA Advisor] May I have your associated Email id please ?

You [my-email-address]

[EA Advisor] Let me check in your account .

[EA Advisor] I have checked in your account and your game is there registered under "My games "

You it does not appear under my games on my origin client

[EA Advisor] Its the sims 3 starter pack , right ?

You yes, and the dlcs

[EA Advisor] Right , It includes The Sims 3 High End Loft Stuff, The Sims 3 Late Night, and base game .

You yes, but none of them are showing up on my origin client

[EA Advisor] I can see it clearly from here ..

You i've tried to refresh my games list, went offline, logged out and logged in back again

[EA Advisor] Okay , I know such instances are very disturbing especially when we love and enjoy playing the game.

You Hey, [EA Advisor] now it appears under thesims3.com, thanks

You but not on my origin client yet

[EA Advisor] Oh , No worries .

You do you think it's a sync delay between thesims3 servers and origin client?

[EA Advisor] It will appear if you will do some basic troubleshooting steps .

You which steps?

[EA Advisor] Please clear your origin cache once .

You i'm sorry, how do i do that?

[EA Advisor] Go to application settings in your origin application

You ok, i'm there

[EA Advisor] Then go to advance tab .

You ok

[EA Advisor] And there will be a option of delete all game installer

[EA Advisor] And click yes.

You ok, success

You and now?

[EA Advisor] Now you can completely logout of origin , and re login .

You ok, i re logged in, but i can't see the sims 3 yet

[EA Advisor] Oh ! I know how annoying this is when all you want is to play and enjoy your game.

You hum... can i do anything else?

[EA Advisor] And our last option is to manually uninstall the origin client and re install .

[EA Advisor] If you need here are the steps .

[EA Advisor] https://help.ea.com/article/manually-uninstalling-origin

You hum... ok, i'm a little bit afraid of trying this because i share my computer with my friend, and he'll be pissed if he loses his battlefield stuff

You but if reinstalling doesn't work, is there anything else we can do?

[EA Advisor] Yes , after reinstalling if , it will not work , then your case will be escalated to the expert team as you have already contacted to humble bundle support.'

You hum... ok, i'll try to reinstall it them, can you wait, please?

[EA Advisor] Okay , sure .

You Thank you [EA Advisor], you're great... it's almost finishing

[EA Advisor] Perfect !!

You ok, it doesn't work ☹️

[EA Advisor] Oh !! Its really igmoral .

You hum ☹️

[EA Advisor] Apparently, we have tried all the possible fixes that should have fixed the issue. As it turns out none of the steps have resolved the issue so far and it seems that this case would need the intervention of the Expert Team.

You ok... how can i reach them?

[EA Advisor] I will do al necessary arrangements of it .

You Thankyou [EA Advisor], you are a really good person

[EA Advisor] Its our work to help you as we are paid only because of you .

[EA Advisor] Please allow me some time to create a complete report for you .

You shure, thanks

You *sure

[EA Advisor] Thanks D 🙂

[EA Advisor] I apologize that you had to wait longer than expected. I appreciate your time and co-operation.

You no problem 🙂

[EA Advisor] I have successfully escalated your case to our concern team with all details .

[EA Advisor] Here is your case id : [id]

You thank you

[EA Advisor] Our team will contact you as soon as possible through your email with the resolution .

[EA Advisor] Thanks for your understanding .

You Thank you for your help

[EA Advisor] It was so nice to talk to a supportive gamer such as you,

You now i just need to wait for the email, right?

[EA Advisor] Yes ,

You Great, thank you so much, [EA Advisor]

[EA Advisor] And I am confident enough that you will be assisted in the best possible way .

You i'm glad for all your help and time

[EA Advisor] Tanks For your support [you] .

[EA Advisor] Thank you for contacting EA, It’s our pleasure to have customers such as you, please feel free to contact us whenever you have any game related issues.

[EA Advisor] Bye and take care of yourself .

[EA Advisor] Have a great life ahead .

[EA Advisor] Please click on the end button to successfully end this chat.

You thanks have a nice day

I finally solved it here folks.

I had redeemed my HB code in the Origin application, managed to download it just fine, but whenever I clicked install nothing would happen.
I tried registering it at thesims3.com but that didn't solve anything for me.
I tried to redeem again with the product code that is under the "i" in the Origin App, but it didn't accept it.

Finally, I looked up for the executables in the directory of the downloaded game and found the installer.  ( \Origin\The Sims 3\__Installer\sims3setup.exe )
I ran it as administrator and it asked me for the 20 code. The 16 code didn't work, but then I tried filling the last block with "----" as was suggested here, but that didn't work also... But i tried it with "____" and it WORKED!

It installed just fine, and it is updating right now!