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fbff5c9053f055c5's avatar
fbff5c9053f055c5
Newcomer
5 months ago

I can’t access my games.

I multiple of the Sims 3 games that have been trying to regain access to since about 2018. I was never able to get origin to help me regain access to my games and was wondering if EA has been any mor...
missing content
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 months ago

Hi fbff5c9053f055c5​ 

It sounds like your codes had previously been redeemed to a different EA account than the account you're currently logging in with.

If you need help locating this previous account, you can contact live support from the site here- here on the forums we aren't able to help with account recovery.

Once you've verified you're the original owner of this older account, the live support team will help you get logged back in and access your content again. 

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