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1tsmekb's avatar
1tsmekb
Rising Scout
4 years ago

I can’t find my cd key for pets pack

I can’t find my CD key for sims 3 pets on steam it shows all my other CD keys but not the one for pets and I know I bought it because it says it’s in my library also had the pack for a while now

2 Replies

  • @1tsmekb  This is an unfortunate side effect of an adjustment EA and Steam made a while ago to the way CD keys are handled.  It shouldn't affect your ability to play with Pets in a Steam install.  However, if you want to register your pack in Origin, you'll need to contact EA customer support and ask that someone add it to your account.

    https://help.ea.com/en/contact-us/

    When you're submitting the help request, be sure to include proof of ownership of Pets in Steam.  An email receipt and a screenshot of Pets in your game library, with your Steam username showing, should be enough.

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