Forum Discussion
Try reinstalling all Store Content following the method here: http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394/
Also is your game updated to 1.57 ?
For the missing SimPoints you will need to contact a customer support game advisor
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Set your language to US at the bottom
- Describe your issue with a few words
- Select Product: The Sims 3
- Select Category: Billing/Purchasing or Account Management
- Select Platform: PC
- Click Find solution
- Scroll down and click I still need help
- Click Chat Now to chat with a Game Advisor
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
- 12 years ago
Thank you. You must be a Saint.😕mileyhappy:
- crinrict12 years agoHero+
So it's working now ?
If so, please accept a solution so that others see that this is sovled and what the solution was.
Thank you.
- 12 years ago
Actually, I was giving aTthank You because you gave me something to try and therefore Hope. After reinstalling the worlds and then the lots I couldn't wait so went into my game and Midnight Hollow was there and it came up and I played the Doe family for about 5 minutes and all seemed well. This morning I finished installing the Store stuff but haven't been back in my game yet. I was planning on going to TS3 Community Store Technical forum and posting in one of the threads I had there how my problem was solved. Again, Many thanks to those who figured this problem out.
- 6 years ago@crinrict THANK YOU THANK YOU THANK YOU!!!!
- EA_Kent6 years ago
Community Manager
Hi everyone,
Since this is a super old thread that hasn't been updated in several years, I went ahead and locked it to prevent further necro-posting.If you need some help with a similar issue feel free to create a new thread, and we can take a look. Thank you!
/Kent
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