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Okay! Thank you for your reply!
Then I actually understood the first E-mail. I send the six digit code back. The weird thing was that I got another E-mail that said that he wanted that six digi code I got earlier. I have already send it, why should I do it again? ANyway, I have send the code, but I have not got any help/reply yet.
I now got the third E-mail that asked me for the code. I have now send it once again. This is the third time and I still don't get the help. They keep asking me, ''send the code''. But I have already done it. I did not understand, I did the right thing all the beginning. But they keep asking for it?
Well..I send it for the third time now and hoping so badly I can get the help!
Thank you for explain to me what to do. It came to my knowledge that I did the right thing at the very beginning.
Thank you once again!
@Fritid When you receive the code via email. you're supposed to give it to the EA advisor through the live chat window, or over the phone. If you're only receiving support by email, then yes, you can choose live chat instead. When you're submitting your help request, if you don't see live chat as an option, go back one step and choose a slightly different category of issue. If that doesn't help, change the location in your browser window (upper right corner) to U.S. or U.K. and try again.
For the download problem itself, have you registered your game in Origin? If Sims 3 appears in your game library, you can click on it to see the download option. If it's not in your library, just register the code that came with the disc: in your library, click "Add a Game" and enter the code. If this doesn't work, you may need to talk to an EA support rep again.
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