I'm having the exact same problem with Starter Pack (discs). Base game won't register through Origin, or show in the launcher. Both EPs worked fine, (as well as 5 digital EPs I purchased AND digital bonus content), but not the base game. I contacted CS, and we talked about my problem for about 45minutes, and didn't get the issue resolved. She even told me that my code was registered under my account at sims3.com, but kept asking me if I have a different email. I used the same email for sims3.com and Origin.com, as well as the same username. I had to answer my security question for origin, then had to send a picture of my discs. When i tried to send the picture, i got disconnected from Eloisa L (Assistant), and then saw a notice of Support and game server maintenance, 12/16, so I never got the issue resolved, since I couldn't reconnect with her.
With all this trouble, should I just blow another $20 for a digital copy? My code worked through sims3.com, but was invalid in Origin launcher. How is that even possible?? Should I have registered through the launcher before registering with sims3.com? I don't have internet access at home, so I have to go to the library for any downloading, etc. Otherwise, I only have my phone to use, which is how I registered my game and all the EPs I bought (and can't play). Everything else seems to work, except the base game.
I am using Windows 8.1 on my PC.
Any help would be greatly appreciated. I've been trying to get this to work for two weeks now and I'm about at wits end!
* I forgot to mention, I wasn't able to patch the base game before, due to "invalid disc" error, but yesterday I finally managed to get the patch installed.
