I just did this and the only solution they gave me to make a whole new account and repurchase the packs (as I don't have the receipts anymore). I am willing to buy again, but why can't it just be deleted from my account? It is very annoying.
They removed it from my account, but it took three different times of contacting them. However. My Sims 4 Seasons pack was also removed because of a "charge back request" which I didn't ask for or do. I also purchased it with other sims 4 packs while on sale and those are fine when talking to EA help now a 4th time they told me they couldn't do anything. I for one think telling people to check social media for responses from "the game team" over things missing from their accounts is ludicrous.
