I purchased the Sims 3 Monte Vista and it isn't showing up.

Check your purchase History: https://store.thesims3.com/purchaseHistory.html

It's a Store World and you download it from the Sims 3 Store.

I was having the same problem but when i went to my purchase history its still wasn't there! 

Then you need to contact Customer Support so they can take a look at your account

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

You need to follow these steps:

1.Go to http://www.thesims3.com/

2.Make sure you are logged in

3.Go to 'My Page' then 'My Account'

4.Click 'Redeem A Code'

5.Click the '+' next to 'Redeem A Code'

6.Write the 16 digit code(serial number)

7.Accept the Digital Services Agreement

8.Click 'Redeem'. After you clicked it, it will tell you to got to the Purchase History. Don't worry if you don' see it in there. It will appear in maximum 10 minutes

9.When in Purchase History, click 'Download' under the item. It will open the Sims 3 Launcher and start to download it there

10.When the download is completed, select the item and click 'Install'. It will take maximum one minute to install it

11.You can now start playing The Sims 3 and use the item in the game.

How do I get the product code though????

Did you not receive an email when you bought it ?

Thanks a lot! I was able to download my purchase. I bought Monte Vista off of the Origins for download and it was driving me crazy that it was not showing up in my games in Origins to download.

So, for those who are having trouble seeing their purchase, you should have received an order confirmation email and it should have the serial code included. It also gives you instructions.