You need to follow these steps:
1.Go to http://www.thesims3.com/
2.Make sure you are logged in
3.Go to 'My Page' then 'My Account'
4.Click 'Redeem A Code'
5.Click the '+' next to 'Redeem A Code'
6.Write the 16 digit code(serial number)
7.Accept the Digital Services Agreement
8.Click 'Redeem'. After you clicked it, it will tell you to got to the Purchase History. Don't worry if you don' see it in there. It will appear in maximum 10 minutes
9.When in Purchase History, click 'Download' under the item. It will open the Sims 3 Launcher and start to download it there
10.When the download is completed, select the item and click 'Install'. It will take maximum one minute to install it
11.You can now start playing The Sims 3 and use the item in the game.
How do I get the product code though????
Did you not receive an email when you bought it ?
Thanks a lot! I was able to download my purchase. I bought Monte Vista off of the Origins for download and it was driving me crazy that it was not showing up in my games in Origins to download.
So, for those who are having trouble seeing their purchase, you should have received an order confirmation email and it should have the serial code included. It also gives you instructions.
