Forum Discussion
12 years ago
I'm sorry Customer Relations didn't help you; sadly, though, I'm not surprised by their lack of response/help.
Since they suggested Customer Support, you need to contact them here: https://help.ea.com/contact-us
Do not click anything related to Answer HQ because that will bring back here, and we can't do anything about this; Answer HQ is a forum for players to help other players. You need to speak to a game adviser either via Live Chat or phone.
I hope you're able to reach someone.
Good luck.