I had to reset my computer and I lost all my data. Its been awhile and I'm putting the Sims 3 back on my computer. I bought an expansion pack online and how I can't seem to find any of my emails about it or how to get it. So am I just out 30 bucks or is there a way that EA games could look this up for me?
The only reasons your game wouldn't be there are:
it isn't activated
your account glitched
you're logging into the wrong account (typical)
If you purchased a digital download or any DLC you would have received a confirmation email to the correct email/username.
If you have any other email accesses try those.
Otherwise, a Game Advisor can verify your account status. You can contact them via Live Chat from your computer
Origin Menu..
Help > Origin Help.
Live Chat, up top next to the Search box.
or
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
