instillation code

is the game second hand/used ? or brand new ?

We are having the same problem.  Origin does not accept our code.  Game was purchased new in December 2013 and has been in use regularly since.  Game now refuses to load and Origin says our code is already in use.....it should be....its our code....we own it!

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@hrh120998 wrote:

We are having the same problem.  Origin does not accept our code.  Game was purchased new in December 2013 and has been in use regularly since.  Game now refuses to load and Origin says our code is already in use.....it should be....its our code....we own it!

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FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-p/194028#M8203

if your trying to reinstall the game with the code

For Origin

You don't need to re-register again. Simply login with your Origin account. Right click the game icon download The game should be there in myGames. If it's not, contact a game advisor

Installation window installing via disks Contact CS

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281