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dragon_sissiy's avatar
12 years ago
Solved

Island Paradise and Dragon Valley NOT showing up in purchase history.

So last night I registered both of these games that I've purchased as CDs and STILL have yet to find them in my purchase history. They both show up on my profile as they have registered, but they are not on my purchase history so that I may download them there. The reason I want to download them and use my CDs is because from past experience Origin does not like it when you decide to install packs or content from disc after installing something with Origin. I don't want to have to deal with that again.

4 Replies

  • Really? No one knows what's wrong? I've followed all the instructions and even the sims website itself said that those products would appear in my purchase history.  It's been over 10 hours since I've registered them with their reedeem codes.

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    the island paradsie for downloding hould be in your orign account and the dragon valley in the sims 3account for the dragon valley issue try contact CS so they can look at your account and see what's up

    if in the event you wish to contact CS

    1.https://help.ea.com/en/contact-us/

     2.Click on the orange NEXT button

     3.Select a platform  

    4.Click on the orange NEXT button

     5.Select a topic and describe your problem in a few words  

    6.Click on the orange NEXT button  

    7.Click Chat Now to chat with a Game Advisor

    guide on how to contact CS

    http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

     great happy to hear it's sorted for you 🙂

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