Forum Discussion

Seasoned Rookie

22 days ago

Solved

Issue redeeming Sims 3 World codes

Hi， Not sure what’s going on, so hoping someone here can help. I bought the Sims 3 World Bundle today and got 2 active codes, but I can’t redeem either of them. I tried both codes on these two si...

technical issues

the sims 3 store

EA_Solaire
13 hours ago
Hi all,

This issue should now be resolved, and any existing codes that were not redeemed should now be redeemable.

Please try redeeming your codes again now- if you're seeing an error that your code has already been consumed, we'd need to get you with the live support team to process a refund on your purchase. Refunds can't be processed here on the EA Forums, but you can get in contact with live support through the help site here.

ekuja13

Rising Newcomer

5 days ago

Hi,

I bought Barnacle Bay for The Sims 3 and received a product code via email. When i try to redeem code it on the sims 3 Website it Shows a loading icon for a few seconds and then nothing happens. I´ve tried different browsers and my phone, but it still doesn´t work. The add-on is already visible and selectable in Manage Add-Ons, the EA pages recognize the code and even show a picture of Barnacle Bay, but it says download it from The Sims3 website, which doesn´t work.

Has anyone experienced this? Do you know a way to get it working ?

Thanks in advance for any help! 🙏

Sims22Rebekka
New Novice
5 days ago
EA SUCKS
It's the same for me, i can't even play my world or anything, its just not fun.
bipsdekont
Newcomer
5 days ago
I have exactly the same issue.. I bought Roaring Heights, but the Sims Store won't redeem my code.
Hopefully this will be fixed. I'm commenting to follow along, and see if someone has an answer.