Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Solved

keep getting old icon supernatural instead of late night and it won't open launcher

Have new mac and patch up date installed late night keep getting old icon for supernatural  and unknown error message
pc
technical issues
  • Anonymous's avatar
    Anonymous
    12 years ago
    It could be that your Supernatural disc is damaged. If you can get that EP to install then you could play by bypassing the launcher in order to avoid further wear on the DVD. If you can't get it installed then you may wish to consider registering your game codes with Origin and trying digital downloads.

rumbutter's avatar
rumbutter
Hero (Retired)
12 years ago

ok so at least it's half solved for you 🙂 now i'll post this in the helpers corner to see if we can get some mac help for you ( i have no idea what time the mac helper will be online at but they will look and reply )

Anonymous's avatar
Anonymous
12 years ago

Thank you so very much

  • Anonymous's avatar
    Anonymous
    12 years ago

    Hello there,

    Are your games on discs, digital downloads, or a mixture?

    Caspin

    • Anonymous's avatar
      Anonymous
      12 years ago

      All Disc Do I have do a reinstall, went to help page and I do not have a go in finder.  I am runing OS 10.8.5

      • Anonymous's avatar
        Anonymous
        12 years ago

        Hi

        I am not sure what is going on with the error message you are seeing but it does sound as though there are some problems with your installation. I know it is a nuisance and time-consuming but I think you may need to completely uninstall and reinstall.

        When you uninstall TS3 games on your Mac using the "uninstaller", the game leaves behind stray files and isn't completely removed from your computer. These files may conflict with future installations. It is best to completely remove them. BluebellFlora's website provides a guide on how to do this:

        http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

        After cleanly uninstalling, install the base game and patch it up to date. If you cannot update via the Launcher, download and apply the latest cumulative manual patch (called the superpatch) for Mac.

        Check that your game works properly. Then install any EPs and SPs that you own, in order of release date.

        Caspin

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